Support

Let us know what you think! Drop us a note anytime and let us know how you like our apps. We look forward to hearing from you so we can continue to deliver fun, educational experiences for your children!

Have suggestions? suggestions@joysprouts.com

For technical issues, please check our FAQs below or email us:
support@joysprouts.com

Downloading more Sprouts

1. In your child's playground tap the lock & enter in the 4 digit code.

2. In the Parent's Zone you will see the Summary Report & a personalized Recommendation. Pick a recommended Sprout your child will love!

Tips: If you have a promo code be sure to enter it in first!

FAQ

GENERAL TROUBLESHOOTING

    1. Press and hold down the sleep/wake button at the top of your iPhone or iPad.
    2. At the same time, press and hold down the Home button on the front of your iPhone or iPad.
    3. Keep holding both buttons until the screen turns off and then turns back on again and displays the Apple logo.
    1. Touch the app icon on the Home screen, with your finger.
    2. Hold your finger on the icon until the icons on the screen start to move.
    3. Move your finger off the icon, and tap it in the corner of the icon you want to delete.
    1. Tap App Store.
    2. Tap Purchased and find our app.
    3. Tap the Download icon. After the app downloads, you can open it from the Home screen.
    1. Yes, your child's progress, and your purchased Sprouts will be saved as long as you register for an account with us.
    2. When you re-download our app and sign in, you will see all your purchased Sprouts ready for download in your child's Playground.
    1. Double click the home button
    2. This will reveals row of apps at the bottom of the screen.
    3. Tap and hold the app until a red badge with a line through it appears and the apps wiggle.
    4. When the red badge appears, tap it to stop the app and any background processes it might be running.
    5. Click the home button again to return to using your iPad.
    1. Double click the home button
    2. You will see the icons and screenshots of all running apps.
    3. Simply place your finger on the app you want to stop, and swipe up from the bottom of the screen to the top. The app will disappear and it has stopped running.
    4. Click the home button again to return to using your iPad.
    1. Unfortunately at this time Joy Sprouts is only available in English. We plan to expand to other languages in the future. You can request your preferred language in our Request a Feature section!

MUSIC & SOUND

    1. Make sure the volume on the side of the device isn't turned down all the way.
    2. If you are using a headset unplug and reconnect the it to make sure the connector is pushed in all the way.
    3. Check to see if a volume limit is set too low. Go to Settings > Music > Volume Limit.

DOWNLOADING & INSTALLING

    1. Make sure the volume on the side of the device isn't turned down all the way.
    2. If you are using a headset unplug and reconnect the it to make sure the connector is pushed in all the way.
    3. Check to see if a volume limit is set too low. Go to Settings > Music > Volume Limit.
    1. At this time our app is only available on all iPad devices, including the iPad mini.
    1. You might be running the wrong iOS. You need to upgrade to iOS 6 or higher and try to install again.
    2. You might not have enough space on your device to fully download the Sprout. You may want to clear space on your device by uninstalling any non-essential apps.
    3. You may have experienced an error during downloading. Your WiFi or data may have been interrupted. Please try installing again and check that your internet connection is stable, you have the correct iOS and enough space on your device.
    1. You might not have enough space on your device to fully download the Sprout. You may want to clear space on your device by uninstalling any non-essential apps.

PARENT'S DASHBOARD

  1. Joy Sprouts give your child a tools to successful learning, to help your child reach their full potential.

    The foundation of our program is based on the U.S. Department of Health and Human Services' Head Start Framework. Our educational experts have carefully selected content that will help your child grow in all areas of development. Our modules, which we call Sprouts, have been designed to help your child reach their full potential.

  2. The Head Start Framework stresses the importance of your child's "whole" development. And we agree. Not just math or the alphabet, the Joy Sprouts approach focuses on all the key areas of development. Our goal is to provide your child with a strong foundation for future development and a positive attitude toward learning.

  3. Joy Sprouts give you a personalized reporting tool to view your child's progress. As your child enjoys the different Sprout modules, we can evaluate the areas in which your child excels or needs improvement. We show you this progress in a way that's easy to understand and provides suggestions for new Sprouts that will support their total development.

  4. We only have one focus in mind - total development, because we believe it will have a lifelong impact to your child and their future.

    With the Joy Sprouts app, you will have access the following reports that break down your child's progress in ways that support total development:

    1. Summary report

    This report shows your child's total growth. We highlight the strongest and weakest areas, as well as the areas where your child has made the greatest improvement.

    2. Total Development report

    This customizable report provides a progress report on your child based on the dates that you have selected.

    3. Sprout report

    View which Sprouts your child has engaged with, along with summaries of the skills related to each module.

  5. We use Sprouts Scores.

    Sprouts Scores reflect how your child is doing in each developmental area:

    • Cognition and General Knowledge (Math, Science, and Social studies)
    • Language and Literacy
    • Learning Approaches
    • Social and Emotional Development
    • Physical Development and Health

    Your child will accrue points by completing the different games and activities in each Sprout. The more Sprouts they complete, the higher their score. The Sprouts score has been carefully calculated by our professional team of educators to help measure your child's progress.

  6. With Joy Sprouts, you don't have to worry about what your child is playing. Our Sprouts provide your child with a wonderful mix of world-class educational and entertaining content from BBC, Oxford University Press and featured beloved characters like Garfield.

  7. We are always working to provide you with exciting new Sprouts!

  8. We believe in Total Development, so we make sure to include Sprouts that encourage your child to move beyond the iPad, and participate with their whole body. These Sprouts involve you as the parent, and help you understand what to expect from your child.

  9. Because of our mission in Total Development, we take a step further to include Sprouts to encourage your child to initiate social interactions with others. These Sprouts direct the player to interact with others in creative and rewarding ways.


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